In this piece by malaya.com, Avigate was featured as an innovation in chat commerce. Chat commerce as an alternative to conventional e-commerce is becoming a trend, particularly in Southeast Asia.
The challenges to riding the chat commerce wave was always the response time to customers. Most social sellers cannot reply promptly to inquiries or buyers and thus sometimes lose sales. Building chatbots was supposed to be the answer but less than 5% of merchants are able to because of the complexity of building a commerce chatbot.
With Avigate, that problem is solved. Once items are loaded into the app’s catalog, it automatically shows up in the chat channels the app is connected to. There is no need to code for the chatbot. It’s created instantly and edited easily.
But building a chatbot is one thing, selling online, on your own, is another. Selling online may feel like you live on an island. There is no sense of community. Avigate also solves this by connecting chatbots of friends together so they can now share deals with each others’ customers. Learn more about this in this piece: https://malaya.com.ph/news_living/building-a-connected-world-through-chat.